Frequently Asked Questions

New AC and Heating Frequently asked questions

How does financing work in HVAC?

Specialized home improvement loans are often available for HVAC system purchases, typically featuring more favorable terms like lower interest rates and longer payback periods if needed, compared to standard loans. At Rotex Air Conditioning and Heating, we understand the importance of financial flexibility for our clients. That’s why we offer access to a variety of financing options tailored to meet individual needs, ensuring our clients can find the most advantageous plans for their HVAC installations.

How do I apply?

To apply, simply book an appointment with our comfort specialist via phone, contact form, or live chat. During the appointment, the specialist will assess your home’s design, evaluate the existing system, and process a credit application on-site.

Our fast and efficient process typically takes around 10 minutes for your convenience.

Is there any associated Fee or penalty for paying earlier?

No origination fees, closing fee, or prepayment penalty

How long does it take to schedule the install after being approved?

Normally, we can schedule the installation for the same or next day

Is it cheaper to replace AC, Evaporator Coil and furnace together?

Replacing the AC, Evaporator Coil and furnace at the same time can be more cost-effective. This approach not only saves on installation costs but also enhances overall home comfort by optimizing temperature and humidity control.

Why is a Revision by Your Comfort Specialist Necessary for Pricing?

At Rotex AC and Heating, we value precision and tailor our solutions to meet your unique needs. Our commitment to providing accurate estimates and optimal comfort in your home is why a revision by our Comfort Specialist is essential.

Key Reasons for a Revision:

  1. Customized Assessment: Every home is unique, and its heating and cooling requirements vary. Our Comfort Specialist conducts an on-site evaluation to understand the specific characteristics of your space, ensuring a tailored solution that suits your lifestyle.
  2. Current System Evaluation: To provide you with the most accurate estimate, we need to assess the current state of your HVAC system. This involves examining the existing setup, distribution, and specifications. This detailed analysis allows us to recommend the most suitable and efficient solutions for your home.
  3. In-Person Inspection: Certain aspects of your home’s infrastructure and layout can impact the efficiency of your HVAC system. Our in-person inspection ensures that we consider all relevant factors, providing you with a comprehensive proposal that addresses your specific needs.
  4. Avoiding Assumptions: Unlike some providers who may offer estimates over the phone, we believe in precision and accuracy. Pricing a service or installation accurately requires a thorough understanding of your unique situation. We want to avoid making assumptions or relying on someone else’s assessment, ensuring that our proposal aligns perfectly with your home’s requirements.

By scheduling a revision with our Comfort Specialist, you can be confident that the estimate provided is tailored to your home, giving you peace of mind and the assurance of a reliable and efficient HVAC solution.

How long does it take to complete an installation?

The duration of an installation project can vary based on the complexity of the work and the specific requirements of your home. Typically, our installations are completed efficiently, ensuring minimal disruption to your daily routine.

General Timeframe: Half to Full Day. For less complex installations, the process may take anywhere from half to a full day. This is often the case for straightforward replacements or installations. In most instances, our dedicated team strives to complete the entire installation within a single day. This approach minimizes inconvenience for you and ensures a prompt and effective solution.

Factors Influencing Installation Time:

Several factors contribute to the timeframe, including the type of system being installed, the size and layout of your home, and any unique considerations identified during our initial assessment. Our goal is to complete the installation efficiently while maintaining the highest standards of quality.

Efficiency and Precision:

Rest assured that our experienced technicians prioritize efficiency without compromising precision. We understand the importance of a timely and hassle-free installation process, and our team is committed to delivering exceptional service within a timeframe that suits your schedule.

Can you install a new AC with an old furnace?

It is possible in some cases but installing a new AC unit with an older furnace, especially one over 15 years old, is not recommended. Old furnaces may not be compatible with new AC units, leading to reduced efficiency and performance issues.

Should I replace my AC before it dies?

Replacing an overworked, aging HVAC unit (10+ years old) can lead to lower energy costs and overall savings in the long term.

How often should you get a new AC?

The average lifespan of an air conditioning system is between 10 to 15 years. It’s wise to consider investing in a new unit as it approaches this age range for better reliability and efficiency.

Is it better to finance or pay cash for an AC unit should you get a new AC?

Opting for financing when investing in a HVAC system, especially energy-efficient models, is often a smart choice. The reduction in energy bills over time can significantly offset the cost of the loan. At Rotex AC and Heating, we are equipped with a range of AC financing options to assist you in making this important investment. Our goal is to help you find a plan that aligns with your financial situation, making the process of upgrading your HVAC system smooth and manageable.

Rotex AC and Heating partner logo 4

How to get your Brand New Hvac Installed in 3 steps:

Set Up an appointment for a Free Estimate

Book by Phone Call, Live Chat, or Fill Out the Contact Form

On-Site Estimate

Our expert comfort specialists evaluate your home, providing a detailed estimate on site and guiding you through flexible financing options if needed.

Sit Back and Relax

Typically scheduling Same or Next-day installations. Our skilled team completes the job in just one day, ensuring a seamless process that leaves your home transformed without a trace.

Customer Reviews

EXCELLENT
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Based on 265 reviews
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JENNIEFR profile picture
JENNIEFR
August 28, 2026
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Yo hice mi trato con Rafael y estoy muy contenta con el servicio de esta compa帽铆a. Vinieron a mi casa lo m谩s r谩pido que pudieron para darme un diagn贸stico y me ofrecieron un precio muy accesible. Me gust贸 mucho que nunca me presionaron para contratarlos y me dieron el tiempo necesario para tomar mi decisi贸n. Cuando estuve lista, vinieron al d铆a siguiente, hicieron el trabajo y terminaron el mismo d铆a. Tambi茅n quiero destacar que siguen pendientes despu茅s del trabajo y siempre han estado disponibles para responder cualquier duda que he tenido. Eso es algo que muchas compa帽铆as no hacen ya despues de que te hacen el trabajo. Excelente servicio, muy profesionales y atentos. Definitivamente los recomiendo!
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Justin Galvez profile picture
Justin Galvez
August 27, 2026
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Needed to replace my entire AC system, Rotex was the best in price but didn鈥檛 like it鈥檚 only 1 Year Labor while others offer 10 Years Labor, other then that Miguel went above and beyond to make sure I was satisfied with my AC system, I would 100% Recommend Rotex AC And Heating!!
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Patrick Lyons profile picture
Patrick Lyons
August 24, 2026
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the stairs were completely protected. When the installation was completed the crew cleaned all areas and removed all trash. A portion of my fence had to be taken down. Miguel talked to the adjacent homeowner to get permission. The crew replaced the fence afterwards. Miguel discussed payment options with me including a no interest 2 year payment plan. I chose to pay the full amount but still marvel at that offer. "Up to two years payment plan with NO INTEREST" What a great sales tool ! In closing, I would gladly recommend Rotex to anyone needing to replace a A/C system. Many thanks to Miguel, Juan and the entire crew. I couldn't be more pleased.
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Chei Wang profile picture
Chei Wang
August 20, 2026
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Miguel was very efficient, helpful and a great personality and worked with everything that I requested. Thanks you
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Khoa Nguyen profile picture
Khoa Nguyen
August 19, 2026
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The services is very good. Customer is happy.
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Randy Koch profile picture
Randy Koch
August 8, 2026
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Miguel and his team did a great job. One single day install replacement of a 17 year old 5-ton system with much better airflow to all of the rooms. Their quote was lower than the rest and you just have a certain level of trust with Miguel. Follow up service has been excellent.
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Patricia Jimenez profile picture
Patricia Jimenez
August 5, 2026
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Excellent, fast work. Affordable prices and convenient payment options. Cleanliness and professionalism, I鈥檓 very happy to have used their services. Thank you Miguel
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Tyrese Jinner profile picture
Tyrese Jinner
July 26, 2026
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Miguel with Rotex AC and heating and his crew did a phenomenal job on with our HVAC System. I would highly recommend this company and this crew to anyone looking for a new HVAC System or repair.
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Diana Sandoval profile picture
Diana Sandoval
July 19, 2026
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Rain or Shine My in-laws' A/C went out, and within one day you had two technicians at their home to get it fixed. My mother-in-law is currently fighting breast cancer, and despite the rain, your team came all the way to Humble and made sure she had cool air again. From all of her children, we are incredibly grateful for your kindness, professionalism, and quick response. Please extend our heartfelt thanks to the technicians who came out鈥攖hey truly made a difference for our family.
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Yesenia Velazquez profile picture
Yesenia Velazquez
July 11, 2026
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Luis Fernando Echeverri Good
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alex aguirre
July 2, 2026
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I鈥檝e been using Rotex since 2020 and they鈥檝e been outstanding when it comes to install and service. They are pretty accurate with timing and I truly recommend this company. They take care of maintenance which should be done regularly throughout the year. Thank you for your hard work and dedication!!!
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Francisco E. Bruno profile picture
Francisco E. Bruno
June 25, 2026
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Miguel siempre estuvo en contacto conmigo y puntual al cita que ten铆amos para que me pudiera dar un estimado para la compra de mi nuevo sistema de aire acondicionado. El proceso fue r谩pido y f谩cil , y se pudo instalar mi nuevo sistema de aire acondicionado y calefacci贸n el mismo d铆a , se los recomiendo
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maria alvarez profile picture
maria alvarez
June 7, 2026
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Excellent service me Brindo el Se帽or Luis Fernando Echeverri
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Walden Marketing and Events
June 3, 2026
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Outstanding Service from Miguel and His Amazing Crew! I cannot say enough great things about Miguel and his hardworking crew. From start to finish, they demonstrated professionalism, expertise, and a level of dedication that is hard to find these days. Miguel took the time to explain every step of the HVAC installation process, answered all of our questions, and made sure we felt comfortable and informed throughout the entire project. His crew arrived on time, worked efficiently, and treated our home with the utmost respect. What truly set Miguel and his team apart was their willingness to go above and beyond what was required. They didn't just install our HVAC system鈥攖hey made sure everything was perfect. They paid attention to the smallest details, cleaned up thoroughly after the job was completed, and worked tirelessly to ensure the system was running flawlessly before they left. Their work ethic, positive attitude, and commitment to customer satisfaction exceeded every expectation we had. It's rare to find a company that genuinely cares about doing the job right, but Miguel and his crew absolutely do. If you're looking for an HVAC team that is honest, knowledgeable, dependable, and willing to go the extra mile, look no further. We highly recommend Miguel and his crew and would gladly use them again in the future. Thank you, Miguel, for your exceptional service and for treating our home as if it were your own. You have earned customers for life! -Terence and Katrina Walden Magnolia,Texas
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Debbie Travel profile picture
Debbie Travel
May 29, 2026
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I purchased my Goodman in 2021. Five tons from Rotex AC & Heating LLP. Six yrs, later, I needed to call for a repair. Now, I didn鈥檛 like the estimate fee, but understood it. They came out the same day. Did I mention a ten yrs., warren on compressor, coil, and parts!!!! Free for me!!!! Let me stay focused. The two technician came out checked the upstairs attic unit for damage, Clean the outside AC and replace the condenser in no time, and just like that my house is cool again. Thank you Rotex馃榿
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Marcus Walden profile picture
Marcus Walden
May 28, 2026
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Great service and great techs Migel was a pleasure to work with
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Leya Torre profile picture
Leya Torre
May 27, 2026
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Recomiendo a Miguel de rotex aire acondicionado para su nuevo aire acondicionado
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Sonia lissett Piedra profile picture
Sonia lissett Piedra
May 26, 2026
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Our air conditioning unit sustained damage during the recent rains, and the team arrived as quickly as they possibly could. I am deeply grateful for how professional and reliable they are. Mr. Edenilson was the one who repaired my unit; he was extremely professional, efficient, courteous, and鈥攁bove all鈥攖rustworthy. It is often very difficult to find reliable AC companies, but thanks to them, we now have peace of mind knowing that Rotex A/C is there to handle any issues that may arise. Blessings to all the team members鈥攖hank you so much! Nuestro A/C tuvo danos ahora con las lluvias recientes y ellos llegaron lo m谩s pronto que pudieron les agradezco mucho lo profesionales y confiables que son. el senor Edenilson fue el que arreglo mi unidad fue muy profesional y eficaz amable y confiables much铆simo ya que es muy dificil encontrar compa帽铆as confiables con el aire gracias a ellos ya estamos tranquilos por cualquier problema que tengamos Rotex A/C bendiciones para todos los miembros muchas gracias
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Brad Moore profile picture
Brad Moore
May 18, 2026
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I can give nothing but high praise for the whole team, all very professional from start to finish. Excellent work
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Jesus Veloz profile picture
Jesus Veloz
May 18, 2026
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Quiero agradecer especialmente a Miguel de Rotex aire acondicionado por su profesionalismo y excepcional atenci贸n al cliente, ten铆amos mucho tiempo sin aire acondicionado y el nos di贸 una explicaci贸n tan clara y precisa sobre el dise帽o de nuestro nuevo sistema y ductos que decidimos instalar nuestro sistema con Rotex ac. Cotizaci贸n justa y financiamiento muy f谩cil y c贸modo que nos permiti贸 hacer este proyecto sin estr茅s

Welcome to Rotex AC and Heating, your trusted choice for premium HVAC (Air Conditioning and Heating) Installation in Houston and Surroundings. With a focus on exceptional service and unmatched expertise, we boast a 13-year A+ rating from the Better Business Bureau.

14511 Old Katy Rd Suite 330 TX, Houston 77079
Monday, Tuesday, Wednesday, Thursday, Friday8:30 am – 5:00 pm
Saturday9:00 am – 1:00 pm
+1-281-741-7382
+1-832-920-9933
Rotex AC & Heating LLP